Through Direct Routing, your organization will connect your SBC to almost any telephony trunk or third party PSTN equipment. Microsoft does offer support with this package, but it can be difficult and timely to get the answers you are looking for.Īnother way to enable Microsoft Teams calling features is through direct routing. Additionally, while this should be fairly simple to implement, it is still a self-service package, which can become a problem if you run into any issues or have questions. This means that you could be paying a higher monthly rate for minutes you aren't using. This calling plan includes a high number of minutes for each user, that you may be unlikely to meet or exceed. This calling plan is not ideal for large companies with international branches, as each branch of your organization will need to have their own separate plan and the Microsoft calling plan is only supported in following 16 countries :Īt first glance, the "all-in-one" package that Microsoft 365 offers seems like a great choice, however its limited flexibility can create problems for some organizations. While there are some great benefits to this option, there are also some substantial downsides. Disadvantages of Microsoft 365 Business Voice Calling Plan Because configuration and implementation is simple and quick, in most cases there is no need to search for third party provider. This option is perhaps the simplest option for organizations with 300 users and below who are based in a single country.
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This means that Microsoft would act as your PSTN carrier, or public switched telephone network carrier, and all internal or external calls will be delivered through Microsoft. To enable Microsoft Teams phone system capabilities, your organization will have to purchase a Microsoft 365 Business Voice calling plan. Microsoft 365 Business Voice Calling Plan
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To turn Microsoft Teams into a powerful and flexible phone system Microsoft 365 Business Voice makes it easy for small to medium businesses to carry out this implementation.